Privacy policy

Who we are

FLOMAT BOOKS LTD is the organisation responsible for personal information handled through this website and our book-ordering service. Our principal contact address is Departure Hall, Asaba International Airport, Asaba, Nigeria.

Information we collect

We may collect your name, phone number, email address, delivery address, order details, correspondence and payment confirmation information when you contact us or place an order.

Our website may also receive limited technical information such as browser type, device type, pages viewed and approximate location through essential server logs or analytics.

How we use information

We use information to answer enquiries, confirm availability, process and deliver orders, manage returns, provide customer support, prevent fraud and improve our catalogue and service.

Where permitted, we may send relevant service or product updates. You can ask us to stop marketing communications at any time.

Lawful reasons for processing

We process information where it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests or act with your consent.

Sharing and international transfers

We share only what is necessary with trusted service providers such as delivery partners, payment providers, hosting providers and professional advisers. We do not sell personal information. Where information is processed outside your country, we seek appropriate safeguards.

Retention and security

We keep information only for as long as required for the purpose collected, legal compliance, accounting and dispute resolution. We use reasonable administrative and technical measures to protect it, although no internet service can guarantee absolute security.

Your choices and rights

Depending on applicable law, you may ask to access, correct, delete, restrict or object to the use of your information, or withdraw consent. We may need to verify your identity before responding.

Cookies and third-party services

Our cookie notice explains how browser storage may be used. Links to WhatsApp, email, maps or other third-party services are governed by those providers’ own privacy terms.

Changes and contact

We may update this policy when our services or legal obligations change. The current version will remain available on this page. Privacy questions may be sent to anthony.akpokene@gmail.com.